Privacy Policy

Last updated: January 2025

Introduction

S Zaman Travels Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you contact us, book our services or use our website at https://zamantravels.com.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website and services, you acknowledge that you have read and understood this policy.

Who we are

For the purposes of applicable data protection law, the data controller is S Zaman Travels Ltd, a company registered in England & Wales (company number 16561649), with its registered address at 314 Ferrars Road, Sheffield, England, S9 1WR, United Kingdom. If you have any questions about this policy, you can reach us using the contact details at the end of this page.

Information we collect

We may collect and process the following categories of personal information:

• Contact details such as your name, telephone number, email address and postal address.
• Booking details such as pick-up and drop-off locations, travel dates, passenger numbers, flight information and accommodation preferences.
• Payment information needed to process transactions. Card payments are handled through secure payment providers; we do not store full card numbers on our own systems.
• Communications including the content of emails, messages and enquiry forms you send us.
• Technical data such as your IP address, browser type and general usage information collected automatically when you visit our website.

How we use your information

We use your personal information to:

• Provide, arrange and manage the transport and travel services you request.
• Communicate with you about bookings, quotes, changes and enquiries.
• Process payments and keep accurate financial records.
• Improve our website, services and customer experience.
• Comply with our legal, regulatory and licensing obligations.
• Send service-related updates and, where you have agreed, relevant offers.

Legal basis for processing

We rely on the following lawful bases to process your data: performance of a contract (to deliver the services you book), legitimate interests (to run and improve our business responsibly), legal obligation (to meet our regulatory and tax duties), and consent (for optional marketing, which you can withdraw at any time).

Sharing your information

We do not sell your personal information. We may share it only where necessary with:

• Trusted service partners such as airlines, hotels, transfer providers and drivers, strictly to fulfil your booking.
• Payment processors to handle transactions securely.
• Professional advisers, regulators or authorities where required by law.

Any third parties we work with are required to protect your data and use it only for the purposes we specify.

Cookies

Our website may use a small number of cookies and similar technologies to help the site function correctly and to understand how it is used. Essential cookies are necessary for the site to work. You can control or disable cookies through your browser settings, although some features may not function as intended if you do.

Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting or reporting requirements. When information is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request erasure of your data where there is no ongoing lawful reason to keep it.
• Object to or restrict certain processing.
• Request the transfer of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. Our website uses secure connections, and access to personal data within our organisation is limited to those who need it to provide our services.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

Contact us about this policy

If you have any questions, concerns or requests relating to this document, please contact us:

• S Zaman Travels Ltd
• Address: 314 Ferrars Road, Sheffield, England, S9 1WR, United Kingdom
• Phone: +44 121 553 4599
• Email: info@zamantravels.com
• Company number: 16561649 (registered in England & Wales)