Last updated: January 2025
We understand that plans can change. This Cancellation & Refunds Policy explains how cancellations, amendments and refunds are handled for both our transport services and travel bookings. Please contact us as early as possible if you need to change or cancel any booking, as this helps us offer the most flexible outcome.
For taxi and private hire bookings:
Flights, hotels and holiday packages are subject to the cancellation terms of the relevant airlines, accommodation providers and suppliers. These terms vary by supplier and fare type. Some bookings may be non-refundable once confirmed, while others allow cancellation subject to charges. We will always share the applicable cancellation terms before you confirm a travel booking so you can make an informed decision.
If you wish to amend a booking — for example changing a time, date, route or destination — please contact us as soon as possible. We will do our best to accommodate changes. Amendments to travel bookings may be subject to supplier charges and any difference in price, which we will confirm before proceeding.
Where a refund is due, it will be processed using the original payment method within a reasonable period. The amount refunded will reflect any non-refundable costs or supplier charges that apply to your booking. We will clearly explain any deductions so you understand how the refund has been calculated.
If you fail to attend a booked journey without notifying us (a "no-show"), or cancel after the vehicle has arrived, the full fare or a cancellation charge may apply. For airport pick-ups, we allow reasonable waiting time; charges for extended waiting will be explained where possible.
In rare circumstances we may need to cancel a booking, for example due to events beyond our control. If this happens, we will notify you as soon as possible and offer a suitable alternative where we can, or a full refund of any amounts paid to us for the affected service.
To cancel or amend a booking, please contact us as early as you can by phone on +44 121 553 4599 or by email at info@zamantravels.com, quoting your booking details. Our team will confirm your request and explain any applicable terms clearly.
If you have any questions, concerns or requests relating to this document, please contact us:
